Author Archives: Marcel Zehner

System Center Universe 2013 DACH – Registration is now open!

Posted on 19/05/2013

Looking forward to September 2013: For the first time, the event System Center Universe is held in Switzerland! During two days, IT professionals are supplied with the latest information about Microsoft System Center Cloud and Datacenter Management topics in 38 … Continue reading →

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SQL Query for Custom Reports – concatenate values in 1:many relationships

Posted on 14/05/2013

As soon as it comes to custom reporting in Service Manager, you are sooner or later dealing with SQL queries to get the needed data out of the data warehouse and into your reports. One of my customers came up … Continue reading →

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System Center Universe DACH/Europe (SCU DACH) #SysCtr

Posted on 29/04/2013

Have you ever heard of the famous System Center Universe (SCU) hosted by Catapult Systems? If not then it’s about time to visit http://www.systemcenteruniverse.com and check out the excellent content. After talking to Catapult Systems we decided to bring this … Continue reading →

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Quick Info: Exchange Connector 3.0 is now RTM and finally supported!

Posted on 27/04/2013

We had to go a long way, but now it’s finally here: the Exchange Connector 3.0 for Service Manager is now RTM and officially supported by Microsoft. You can download it from here –> http://www.microsoft.com/en-us/download/details.aspx?id=38791 CheersMarcel

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PDT – Install System Center in 1 (one) hour

Posted on 27/04/2013

If you are a Microsoft System Center enthusiast like me, then you are faced with the challenge to install all those products over and over again. Well, when using the PowerShell Deployment Toolkit this gets a bit easier because it … Continue reading →

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Another Intake Form – less pain in this (Service Manager) world

Posted on 22/04/2013

Service Desk employees are often faced with the situation that they do not know if the user that is calling is reporting an incident or has a request for service. By using a good questioning technique he can try to … Continue reading →

Posted in Incidents, Service Requests, Tasks | Tagged , , , , , , | 2 Comments

MVP 2013 “System Center Cloud and Datacenter Management” – #MVP #MVPBuzz rocks!

Posted on 01/04/2013

Today I received one of the most important Mails of the year My MVP Status was renewed for another year! The MVP program allows you to get in touch with lots of specialists, enthusiasts and geeks, some of them becoming … Continue reading →

Posted in Non Technical | Tagged , | 1 Comment

“How to create HP ProLiant objects manually in the CMDB”

Posted on 15/03/2013

Many of my customers start their Service Manager implementation by implementing Configuration Management first. This indeed makes sense, because as soon as objects and relationships are available in the CMDB and under change control, they know what’s going on behind … Continue reading →

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Adding an ID or auto incrementing property to default classes

Posted on 06/03/2013

We have lots of Service Manager customers that have comprehensive CMDBs where they store all kind of object types and relationships. When defining your very own classes you know that every class should have a key property. Often this is … Continue reading →

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Documentation of SCSM Relationship Classes

Posted on 10/02/2013

When you are dealing with Service Manager or especially CMDB’s you know that it’s all about relationships. Service Manager delivers tons of different relationships between object classes that will help you to build the relationships to reflect your needs. Of … Continue reading →

Posted in Classes and Relations | Tagged , , , | 8 Comments