Category Archives: Classes and Relations

Classes and Relations

“How to create HP ProLiant objects manually in the CMDB”

Posted on 15/03/2013 by

Many of my customers start their Service Manager implementation by implementing Configuration Management first. This indeed makes sense, because as soon as objects and relationships are available in the CMDB and under change control, they know what’s going on behind … Continue reading →

Posted in Classes and Relations, Managing Objects | Tagged , , , , , | Leave a comment

Adding an ID or auto incrementing property to default classes

Posted on 06/03/2013 by

We have lots of Service Manager customers that have comprehensive CMDBs where they store all kind of object types and relationships. When defining your very own classes you know that every class should have a key property. Often this is … Continue reading →

Posted in Classes and Relations, Managing Objects | Tagged , , , , , , | Leave a comment

Documentation of SCSM Relationship Classes

Posted on 10/02/2013 by

When you are dealing with Service Manager or especially CMDB’s you know that it’s all about relationships. Service Manager delivers tons of different relationships between object classes that will help you to build the relationships to reflect your needs. Of … Continue reading →

Posted in Classes and Relations | Tagged , , , | 8 Comments

Linking Parent/Child Incidents together using Orchestrator

Posted on 06/02/2013 by

“How can I use SCORCH to link Parent Incidents with Child Incidents?” seems to be a common question that I get a lot. So I decided to write a quick post on this topic. In this example I will use … Continue reading →

Posted in Classes and Relations, Incidents | Tagged , | 1 Comment

Visual Studio Authoring Extensions (VSAE) – Part 3: Creating Views by using Snippet Templates

Posted on 09/01/2013 by

VSAE offers multiple options to create views. You could use the View template or an empty Management Pack Fragment template. For this example however, I decided to use a snippet template to demonstrate how this can be used to create … Continue reading →

Posted in Classes and Relations, Layout, Views | Tagged , , , , , , | 2 Comments

Visual Studio Authoring Extensions (VSAE) – Part 2: Creating a Folder with a custom Image

Posted on 04/01/2013 by

In part 2 of this VSAE series I will demonstrate how to create folders with custom images to the Management Pack to have a container ready for creating views later on. Make sure you take a look at the other … Continue reading →

Posted in Classes and Relations, Layout | Tagged , , , , , , , | 3 Comments

Visual Studio Authoring Extensions (VSAE) – Part 1: Creating a new CI Class

Posted on 03/01/2013 by

I decided to do a VSAE series that explains how to use the Visual Studio Authoring Extensions to extend and customize Service Manager. This is indeed an excellent extension when Visual Studio is your Service Manager authoring tool! If it’s … Continue reading →

Posted in Classes and Relations | Tagged , , , , , , , | 13 Comments

Service Manager Management Group Documentation

Posted on 30/06/2012 by

Wow, that was a long time without blogging. The reason why is that I have tons of System Center projects to work on and my time is somehow vanishing. But now be prepared for a series of new posts on … Continue reading →

Posted in Classes and Relations, General, Reporting | Tagged , , , , | 3 Comments

More transparency in SLO Management by reusing the “Target Resolution Time” field

Posted on 19/05/2012 by

SM12 has a great feature for Service Level Management. I will not go into any details because this was already described here or here. With SM12 you are very flexible to deal with different service levels, metrics and also time … Continue reading →

Posted in Automation with Opalis, Classes and Relations, Incidents, Service Level Management, Workflows | Tagged , , , , , | 33 Comments

Dynamic Service Manager CMDB with System Center Orchestrator

Posted on 07/04/2012 by

One thing you have to keep in mind with Private Cloud Computing is the fact that requirements for CMDB change dramatically. Not only that your CMDB needs to manage new classes (e.g. Virtualization Hosts, Hypervisors, Guests, Clouds etc.) and Relationships … Continue reading →

Posted in Automation with Opalis, Classes and Relations, Connectors, Managing Objects | Tagged , , , , , , | 3 Comments