Category Archives: Layout

Layout

Visual Studio Authoring Extensions (VSAE) – Part 3: Creating Views by using Snippet Templates

Posted on 09/01/2013 by

VSAE offers multiple options to create views. You could use the View template or an empty Management Pack Fragment template. For this example however, I decided to use a snippet template to demonstrate how this can be used to create … Continue reading →

Posted in Classes and Relations, Layout, Views | Tagged , , , , , , | 2 Comments

Visual Studio Authoring Extensions (VSAE) – Part 2: Creating a Folder with a custom Image

Posted on 04/01/2013 by

In part 2 of this VSAE series I will demonstrate how to create folders with custom images to the Management Pack to have a container ready for creating views later on. Make sure you take a look at the other … Continue reading →

Posted in Classes and Relations, Layout | Tagged , , , , , , , | 3 Comments

All My Active Work Items – a great solution

Posted on 24/12/2012 by

When you support multiple ITIL Processes with Service Manager, your Analysts may complain that they have to constantly navigate in the console to see the objects they are responsible for or they have to work with. This is indeed a … Continue reading →

Posted in Layout, Views | Tagged , , , , , , , | 3 Comments

Knowledge Articles – or “how end users will find the help articles they are looking for”

Posted on 15/11/2012 by

The Service Manager portal offers a possibility to publish Knowledge Articles to consumers. This is a great thing, especially when articles are “connected” to Service Offerings or Request Offerings so that they are available at the correct place. But for … Continue reading →

Posted in General, Layout, Service Requests, Web Portal | Tagged , , , , , | 2 Comments

Dealing with multiple Management Servers 1/3: Install an additional Management Server

Posted on 01/07/2012 by

Having more than one Management Server offers a lot of benefits. Therefore I decided to write a series of blog posts that demonstrate how to install and use, load balance and decommission Service Manager Management Servers.

Posted in General, Layout, LB and DR | Tagged , , , , , , | 11 Comments

Sample MP – Relation between classes, type projections, views and forms

Posted on 30/07/2011 by

Based on several requests, I created a sample MP that has a class definition with a relationship to another class, a type projection, a view that uses the type projection and a specific form for managing objects of this class. … Continue reading →

Posted in Classes and Relations, Layout, Managing Objects, Views | Tagged , , , , , , , , , | 6 Comments

Changing the Incident Preview Form

Posted on 23/07/2011 by

When dealing with Incidents, you and your Service Desk people always want the most important information at hand to work effectively. One requirement could be to display information about incidents without opening them. Out of the box this is possible and … Continue reading →

Posted in Classes and Relations, Layout | Tagged , , , , , , | 10 Comments

Placing objects in the Service Manager console – wherever you want!

Posted on 15/04/2011 by

The Service Manager Console let’s you create different type of objects in different places. For instance you can create new folders under “Configuration Items” and then store your views in it. This is pretty cool, but unfortunately you cannot create new … Continue reading →

Posted in Layout, Managing Objects, Views | Tagged , , , | 4 Comments

Make Service Manager Customer-aware

Posted on 24/01/2011 by

Out-of-the-box, Service Manager cannot be used to manage multiple customers – e.g. there is no customer field/attribute when you create a new incident. Without this information it is very difficult to see which customer reported a specific incident. If you … Continue reading →

Posted in Classes and Relations, Layout | Tagged , , , , | 32 Comments

Custom Icons for Views and Folders

Posted on 02/01/2011 by

When you create your own Views and Folders, Service Manager uses Default Icons. This is fine, but for a better presentation and recognition of views it makes sense to use custom Icons – especially when you have created custom Classes … Continue reading →

Posted in Layout | Tagged , , | 11 Comments