Category Archives: Notification

Notifying Analysts when Action Log was updated

Posted on 06/08/2011 by

There are several possibilities to update the action log of an incident. Service Manager can update the action log automatically, an analyst can update the action log with a manual antry from the console and endusers can update the action … Continue reading →

Posted in Notification, Workflows | Tagged , , | 52 Comments

Get the SMTP Address of a User CI

Posted on 17/05/2011 by

Due to a notification requirement of a customer, I needed to somehow access the SMTP address of a User CI in the CMDB. This is not that easy, because the SMTP address is not directly stored on the user object, … Continue reading →

Posted in Automation with Opalis, Classes and Relations, Managing Objects, Notification, Workflows | Tagged , , , , , , , | 7 Comments

Using the Exchange Connector and the default Incident-by-Mail function together to get the best of both worlds

Posted on 14/05/2011 by

Wow, what a long title for a blog post! Due to a customer request I built the solution mentioned in the title some days ago. It works very good and satisfies the customers needs. What it does? It allows very … Continue reading →

Posted in Notification, Workflows | Tagged , , , | 23 Comments

Auto-Assign unassigned Incidents by using the SCSM Extensions V2.0 OIP

Posted on 03/05/2011 by

What about days when no one feels responsible for assigning Incidents to Support Groups and/or Analysts? In such cases a workflow that reports unassigned Incidents would be helpful. If needed, the workflow could also assign these Incidents automatically to a … Continue reading →

Posted in Automation with Opalis, Classes and Relations, Notification, Workflows | Tagged , , , , , , | 8 Comments

SCSM Extensions V2.0 OIP (Opalis Integration Pack)

Posted on 01/05/2011 by

Some weeks ago I released the first Version of the SCSM Extensions OIP. This OIP allows Administrators to create workflows in Opalis to automate things. It contains some activities that are not contained in the SCSM OIP from Microsoft. During my work with Service … Continue reading →

Posted in Automation with Opalis, Managing Objects, Notification, Workflows | Tagged , , , , , , | 9 Comments

Scheduled Reports

Posted on 09/03/2011 by

One question that comes up frequently is how Service Manager reports can be scheduled. The good news: This can be done, hooray! The bad news: It cannot be done using the Service Manager console and it can be a bit … Continue reading →

Posted in Notification, Reporting | Tagged , , , , | 1 Comment

Multi-Language Support for Mail Notification

Posted on 28/02/2011 by

Service Manager allows you to notify people (endusers, analysts, bosses etc.) by mail. Larger companies that span accross multiple countries may have a requirement to send out mails in different languages – depending on the language a specific person speaks. … Continue reading →

Posted in Managing Objects, Notification | Tagged , , , , | 2 Comments