Category Archives: Service Level Management

More transparency in SLO Management by reusing the “Target Resolution Time” field

Posted on 19/05/2012 by

SM12 has a great feature for Service Level Management. I will not go into any details because this was already described here or here. With SM12 you are very flexible to deal with different service levels, metrics and also time … Continue reading →

Posted in Automation with Opalis, Classes and Relations, Incidents, Service Level Management, Workflows | Tagged , , , , , | 33 Comments

News in SCSM12 (Beta) #1 – Service Level Objectives (SLO)

Posted on 27/10/2011 by

I’m very excited to present the first of many blog posts for the new version of Service Manager 2012!  The Beta is now public and I am now allowed to blog about all the great features that we all were … Continue reading →

Posted in Service Level Management | Tagged , , , , , | 24 Comments