Category Archives: Tasks

Another Intake Form – less pain in this (Service Manager) world

Posted on 22/04/2013 by

Service Desk employees are often faced with the situation that they do not know if the user that is calling is reporting an incident or has a request for service. By using a good questioning technique he can try to … Continue reading →

Posted in Incidents, Service Requests, Tasks | Tagged , , , , , , | 2 Comments

Starting the SCCM Remote Control Client from the Service Manager Console, Part 2 (aka “how to dynamically add information to tasks”)

Posted on 03/04/2011 by

A while ago I have written an article about how to create custom tasks. One question that came up was: “How can I bring information from an incident to the task (as a task parameter)”? This article shows how.

Posted in Classes and Relations, Tasks | Tagged , , , , , | 2 Comments

Starting the SCCM Remote Control Client from the Service Manager Console

Posted on 06/03/2011 by

Tasks can be used to start different actions directly from the Service Manager Console without leaving the Console. This indeed makes sense because you can save a lot of time because you do not have to switch between multiple consoles … Continue reading →

Posted in Tasks | Tagged , , , | 7 Comments