Category Archives: Views

Visual Studio Authoring Extensions (VSAE) – Part 3: Creating Views by using Snippet Templates

Posted on 09/01/2013 by

VSAE offers multiple options to create views. You could use the View template or an empty Management Pack Fragment template. For this example however, I decided to use a snippet template to demonstrate how this can be used to create … Continue reading →

Posted in Classes and Relations, Layout, Views | Tagged , , , , , , | 2 Comments

All My Active Work Items – a great solution

Posted on 24/12/2012 by

When you support multiple ITIL Processes with Service Manager, your Analysts may complain that they have to constantly navigate in the console to see the objects they are responsible for or they have to work with. This is indeed a … Continue reading →

Posted in Layout, Views | Tagged , , , , , , , | 3 Comments

News in SCSM12 (Beta) #7 – Connectors

Posted on 01/11/2011 by

To use Service Manager you first have to generate objects in the CMDB. To quickly fill the Configuration Database with lots of objects from good quality, SM12 offers different connectors. This concept is not new to SM12, but there are new … Continue reading →

Posted in Connectors, Managing Objects, Views | Tagged , , , , , , , , , , , , | 12 Comments

Sample MP – Relation between classes, type projections, views and forms

Posted on 30/07/2011 by

Based on several requests, I created a sample MP that has a class definition with a relationship to another class, a type projection, a view that uses the type projection and a specific form for managing objects of this class. … Continue reading →

Posted in Classes and Relations, Layout, Managing Objects, Views | Tagged , , , , , , , , , | 6 Comments

Make Service Manager Customer-aware – Part 2

Posted on 08/06/2011 by

A while ago I have written an article about customizing Service Manager to make it customer-aware. This was just a simple example of how to assign incidents to different customers. Because this article was (and still is) very popular, I … Continue reading →

Posted in Classes and Relations, Managing Objects, Views | Tagged , , , , | 4 Comments

Placing objects in the Service Manager console – wherever you want!

Posted on 15/04/2011 by

The Service Manager Console let’s you create different type of objects in different places. For instance you can create new folders under “Configuration Items” and then store your views in it. This is pretty cool, but unfortunately you cannot create new … Continue reading →

Posted in Layout, Managing Objects, Views | Tagged , , , | 4 Comments