Comments for SCSMfaq.ch

Comment on Documentation of SCSM Relationship Classes by Joaquín Ramos

Joaquín Ramos — Wed, 08 May 2013 14:23:05 +0000

Great work Marcel!
Thank You:

Cheers
Joaquín

Comment on About by CN

CN — Tue, 07 May 2013 05:01:55 +0000

Thank you dear Marcel for your kind reply.

The first part is clear [just make sure you use appropriate credentials to authenticate (if needed)].
This part is done under: Administration\Notifications\Channels… Right?

Could you please help with the second part in more details: [To bring your mail addresses into the CMDB add them to ADDS or add them directly in the CMDB, whatever works better for you.]??
How I can do this?

Best regards,
/Charo.

Comment on About by Marcel Zehner

Marcel Zehner — Sun, 05 May 2013 23:20:55 +0000

Hey

Cou can use any Exchange/SMTP Server you want, just make sure you use appropriate credentials to authenticate (if needed). To bring your mail addresses into the CMDB add them to ADDS or add them directly in the CMDB, whatever works better for you.

Cheers
Marcel

Comment on Visual Studio Authoring Extensions (VSAE) – Part 1: Creating a new CI Class by Marcel Zehner

Marcel Zehner — Sun, 05 May 2013 23:18:38 +0000

Hey

What do you want to do exactly?

Cheers
Marcel

Comment on Data Cubes in Service Manager 2012 – Part 1/3 (Overview and basic handling of Data Cubes) by Marcel Zehner

Marcel Zehner — Sun, 05 May 2013 23:17:41 +0000

Hey

CHeck this –> http://blogs.technet.com/b/servicemanager/archive/2012/12/07/incidents-or-service-requests-sliced-by-months-quarters.aspx

Cheers
Marcel

Comment on Data Cubes in Service Manager 2012 – Part 1/3 (Overview and basic handling of Data Cubes) by Ahsan MIsbah

Ahsan MIsbah — Thu, 02 May 2013 08:01:18 +0000

Hi Marcel
This article is really helpfull to me.
Kindly can you also tell me, how can I apply date range filter to this report.
I am very thankfull to you for your expedte responce.

Regards
M Ahsan

Comment on Auto-Close resolved Incidents by Vinh

Vinh — Wed, 01 May 2013 21:52:33 +0000

Hell Marcel,

Could you please provide help on updating the “Support Group” using powershell?

Thanks,
Vinh

Comment on Visual Studio Authoring Extensions (VSAE) – Part 1: Creating a new CI Class by Jim

Jim — Tue, 30 Apr 2013 17:00:33 +0000

This helps me get off the ground. What I’d really like to do is modify the default management packs for Incident or Change Management without affecting all new Incident or CM templates. I can modify the MP, but it keeps it’s own ID and I can’t import it into Service Manager. I guess I’d have to start with a blank project and somehow inject all the classes, forms, workflows?

Comment on About by CN

CN — Tue, 30 Apr 2013 04:35:28 +0000

Dear Marcel,

Hope you are doing well.

Your help is really appreciated in below case:

Basically, I started deploying SCSM 2012 SP1 in my environment, but the challenge is that I don’t have Exchange Server in my domain and as you know that SCMS use the e-mail address account for users from AD in order to send auto-reply, etc…
When I add Recipient under Administration\Notifications\Subscriptions\ it shows “No E-mail Address” is available for the recipients (users).

How can I add the “Email Address Tab” in active directory users and computers without having exchange server installed?
Is there a way to add the e-mail tab without using exchange?

The company that I work for has an Exchange server but not hosted in the domain/forest where SCSM is installed, we are using Outlook Anywhere to connect to Exchange from different sites.
SCSM is installed in a separate domain and no relationship exists between them.

Two Questions when you have time please:

1- How can I connect and use the Exchange server as my SMTP in SCSM if it’s not installed in the same domain?
I have a user credential in the Exchange domain.

2- How can I add E-mail accounts to my users in ADUC where SCSM is installed?
The users who will submit tickets and request services have a user account in AD where SCMS is installed.
When I connect SCSM connector to my domain, it retrieves all users accounts but without e-mails addresses.

Thank you so much.

/Charo.

Comment on More transparency in SLO Management by reusing the “Target Resolution Time” field by Marcel Zehner

Marcel Zehner — Sun, 28 Apr 2013 08:45:01 +0000

Hey

It seems you have some troubles getting the smlets module to load. This could be caused by the fact that SCORCH is a 32Bit app running on a 64Bit OS. Check out Antons blog post for details on how to fix that –> http://blog.scsmsolutions.com/2012/09/configure-smlets-beta-4-for-working-with-orchestrator/

Cheers
Marcel