Tag Archives: customization

Another Intake Form – less pain in this (Service Manager) world

Posted on 22/04/2013 by

Service Desk employees are often faced with the situation that they do not know if the user that is calling is reporting an incident or has a request for service. By using a good questioning technique he can try to … Continue reading →

Posted in Incidents, Service Requests, Tasks | Tagged , , , , , , | 2 Comments

Visual Studio Authoring Extensions (VSAE) – Part 3: Creating Views by using Snippet Templates

Posted on 09/01/2013 by

VSAE offers multiple options to create views. You could use the View template or an empty Management Pack Fragment template. For this example however, I decided to use a snippet template to demonstrate how this can be used to create … Continue reading →

Posted in Classes and Relations, Layout, Views | Tagged , , , , , , | 2 Comments

SCSM Video Series – #1 Extending the Incident class and form

Posted on 02/08/2011 by

This is the very first part of a new Video Services that will show basic and advanced configuration and customization of Microsoft System Center Service Manager. This is a test run, because I got feedback of customers and also community … Continue reading →

Posted in Classes and Relations, Managing Objects | Tagged , , , , , , , , , , | 9 Comments

Make Service Manager Customer-aware

Posted on 24/01/2011 by

Out-of-the-box, Service Manager cannot be used to manage multiple customers – e.g. there is no customer field/attribute when you create a new incident. Without this information it is very difficult to see which customer reported a specific incident. If you … Continue reading →

Posted in Classes and Relations, Layout | Tagged , , , , | 32 Comments

Relations between Objects

Posted on 02/01/2011 by

Sometimes it can be useful to group different objects together. One requirement could be, to group a Computer, a Monitor and a Printer Object together to form a Workplace Object. This could be useful to easily recognize which objects belong … Continue reading →

Posted in Classes and Relations | Tagged , , , , , , | 7 Comments

Creating Classes

Posted on 01/01/2011 by

In Service Manager, instances of classes represent managed objects. if you want to manage non-default objects, it’s necessary to create new custom classes. The creation of classes can be done in two different ways. First, classes can be created using … Continue reading →

Posted in Classes and Relations | Tagged , , , | 9 Comments