Tag Archives: scsm

SCSM 2012 SP1 (Beta) – Monitoring Management Servers with SCOM 2012

Posted on 29/09/2012 by

Monitoring SCSM 2012 Management Servers with SCOM 2012 was not possible by using SCOM 2012 agents. During an upgrade process from SCSM 2010 to SCSM 2012 you even need to remove the SCOM agent before the upgrade. After a successful … Continue reading →

Posted in General | Tagged , , , , , , , | 2 Comments

Dealing with multiple Management Servers 3/3: Decommission old Management Servers

Posted on 01/08/2012 by

Sometimes Management Servers have to be removed from a Service Manager Management Group. This last blog post of the series will explain all the needed steps.

Posted in General, LB and DR | Tagged , , , , , | 3 Comments

It’s all about the Service

Posted on 03/05/2012 by

When talking about monitoring and management IT people tend to focus on infrastructure components like servers, network devices etc. This is indeed important, but even more interesting is to have an eye on your applications and services that are consumed … Continue reading →

Posted in Connectors, General, Non Technical | Tagged , , , , , , , , | 3 Comments

Self Service Software Ordering (using SCSM, SCCM and SCO)

Posted on 27/02/2012 by

This is something I hear a lot: customers want their end users to be able to order new software for their computers using a self service portal. As soon as the request is approved (if an approval is needed may depend … Continue reading →

Posted in Automation with Opalis, Classes and Relations, Managing Objects, Service Requests, Web Portal | Tagged , , , , , , , , | 21 Comments

News in SCSM12 (Beta) #3 – Automation of Service Requests

Posted on 28/10/2011 by

In my last blog post I talked about the new Service Request Work Item type and how to use them. Service Requests are great, but it would be even cooler to automate the IT processes behind it. This is possible when … Continue reading →

Posted in Automation with Opalis, Service Requests, Workflows | Tagged , , , , , , , , | 11 Comments

News in SCSM12 (Beta) #2 – Service Requests

Posted on 28/10/2011 by

One cool new process that Service Manager now supports is Service Request Management/Fulfillment. In Service Manager 2010 you had to use Incidents or Change Requests to address Service Requests – or you built a complete new Work Item type from … Continue reading →

Posted in Service Requests | Tagged , , , , , , | 15 Comments

Speaker@Microsoft TechDays 2011

Posted on 04/10/2011 by

I was again hired to speak at Microsoft Switzerland largest Tech Event called “TechDays” – this time in my home town Bern/Switzerland. I’m proud to present four different Session in the Private Cloud Track together with my fellow colleagues from … Continue reading →

Posted in Non Technical, Speaker | Tagged , , , , , , , | Leave a comment

geekmania 2011 – the famous IT Pro Event in Switzerland

Posted on 06/09/2011 by

Finally we are back with our famous IT Pro Event geekmania that focusses on Microsoft Products and Technologies. So make sure you block November 25th 2011 and book trains, plains, cars etc. to travel to Zurich/Switzerland. But be warned: conference language … Continue reading →

Posted in Non Technical, Speaker | Tagged , , , , | Leave a comment

Marcel@TAP Airlift for Service Manager 2012

Posted on 22/05/2011 by

Hello everyone. I am very proud that we have two swiss customers working actively in the SCSM 2012 TAP together with itnetx as System Integrator (SI). We will join the TAP Airlift in Redmond in the second group from June … Continue reading →

Posted in Non Technical | Tagged , , , , , | 2 Comments

SCSM Extensions V2.0 OIP (Opalis Integration Pack)

Posted on 01/05/2011 by

Some weeks ago I released the first Version of the SCSM Extensions OIP. This OIP allows Administrators to create workflows in Opalis to automate things. It contains some activities that are not contained in the SCSM OIP from Microsoft. During my work with Service … Continue reading →

Posted in Automation with Opalis, Managing Objects, Notification, Workflows | Tagged , , , , , , | 9 Comments