Tag Archives: scsm12

Service Manager 2012 Workshop – get your seat now!

Posted on 25/07/2012 by

Hey all. As part of our Private Cloud workshop series, we have a new workshop for Service Manager 2012 ready for you. Next date will be October 29th until November 2nd 2012, the workshop is held in Bern/Switzerland in German … Continue reading →

Posted in General, Non Technical, Speaker | Tagged , , , | 2 Comments

News in SCSM12 (Beta) #8 – Permissions for triggering System Center Orchestrator runbooks

Posted on 12/11/2011 by

This question comes up a lot: “What permissions are needed to trigger runbooks in System Center Orchestrator?” Sure, you can give all service accounts administrative permissions on all components and that would work somehow, but this is not really what … Continue reading →

Posted in Automation with Opalis, Connectors, Service Requests | Tagged , , , , , , , , | 5 Comments

Access the SM12 Web Portal using an Alias

Posted on 01/11/2011 by

SM12 brings a new Web Portal that is based on SharePoint. This is pretty cool because you can now combine the Service Manager functionality together with the rich function set of SharePoint. One thing I normally do is creating an alias … Continue reading →

Posted in Web Portal | Tagged , , , , , , , | 6 Comments

News in SCSM12 (Beta) #7 – Connectors

Posted on 01/11/2011 by

To use Service Manager you first have to generate objects in the CMDB. To quickly fill the Configuration Database with lots of objects from good quality, SM12 offers different connectors. This concept is not new to SM12, but there are new … Continue reading →

Posted in Connectors, Managing Objects, Views | Tagged , , , , , , , , , , , , | 12 Comments

News in SCSM12 (Beta) #5 – Parent/Child Incidents

Posted on 30/10/2011 by

With SM12 it’s now possible to link multiple Incidents together. For that, a Parent Incident (or Master Incident) is created that then has relations to one or multiple Child Incidents. With SM10 this was only possible by linking multiple Incidents to Problem Records … Continue reading →

Posted in Incidents, Managing Objects | Tagged , , , , , , , , | 12 Comments

News in SCSM12 (Beta) #4 – Enable Self Service for Service Requests

Posted on 29/10/2011 by

In my last blog post I talked about automating Service Requests with Service Manager 2012, and I also promised to show how to allow end users and other consumers to directly create new Service Requests from a Web Portal. This … Continue reading →

Posted in Automation with Opalis, Managing Objects, Service Requests, Web Portal | Tagged , , , , , , , | 9 Comments

News in SCSM12 (Beta) #3 – Automation of Service Requests

Posted on 28/10/2011 by

In my last blog post I talked about the new Service Request Work Item type and how to use them. Service Requests are great, but it would be even cooler to automate the IT processes behind it. This is possible when … Continue reading →

Posted in Automation with Opalis, Service Requests, Workflows | Tagged , , , , , , , , | 11 Comments

News in SCSM12 (Beta) #1 – Service Level Objectives (SLO)

Posted on 27/10/2011 by

I’m very excited to present the first of many blog posts for the new version of Service Manager 2012!  The Beta is now public and I am now allowed to blog about all the great features that we all were … Continue reading →

Posted in Service Level Management | Tagged , , , , , | 24 Comments

Service Manager 2012 Beta is available!

Posted on 27/10/2011 by

We had to wait for a long time, but now the public Beta of Service Manager 2012 is finally available. Time to download and test all the great new features! Download –> http://www.microsoft.com/download/en/details.aspx?id=27844 I will publish a bunch of SCSM12 … Continue reading →

Posted in Non Technical | Tagged , , , | Leave a comment