Tag Archives: source

Documentation of SCSM Relationship Classes

Posted on 10/02/2013 by

When you are dealing with Service Manager or especially CMDB’s you know that it’s all about relationships. Service Manager delivers tons of different relationships between object classes that will help you to build the relationships to reflect your needs. Of … Continue reading →

Posted in Classes and Relations | Tagged , , , | 8 Comments

Change the Incident Template used by the Web Portal

Posted on 12/08/2011 by

The Web Portal allows end users to create Incidents. This is pretty cool because you can move to load for the Incident creation process away from the Service Desk people to the end users. If a new Incident is created, … Continue reading →

Posted in Web Portal | Tagged , , , , , , | Leave a comment