Tag Archives: workflow

SCO (System Center Orchestrator) 2012 Beta 1 – Overview

Posted on 20/06/2011 by

The next Release of Service Manager (SCSM 2012) will be available around end 2011. To drive automation to the next level, SCSM 2012 will contain a connector to System Center Orchestrator 2012 (today known as “Microsoft Opalis”) that allows us … Continue reading →

Posted in Automation with Opalis, Preview, Workflows | Tagged , , , , | Leave a comment

Get the SMTP Address of a User CI

Posted on 17/05/2011 by

Due to a notification requirement of a customer, I needed to somehow access the SMTP address of a User CI in the CMDB. This is not that easy, because the SMTP address is not directly stored on the user object, … Continue reading →

Posted in Automation with Opalis, Classes and Relations, Managing Objects, Notification, Workflows | Tagged , , , , , , , | 7 Comments

Auto-Assign unassigned Incidents by using the SCSM Extensions V2.0 OIP

Posted on 03/05/2011 by

What about days when no one feels responsible for assigning Incidents to Support Groups and/or Analysts? In such cases a workflow that reports unassigned Incidents would be helpful. If needed, the workflow could also assign these Incidents automatically to a … Continue reading →

Posted in Automation with Opalis, Classes and Relations, Notification, Workflows | Tagged , , , , , , | 8 Comments

SCSM Extensions V2.0 OIP (Opalis Integration Pack)

Posted on 01/05/2011 by

Some weeks ago I released the first Version of the SCSM Extensions OIP. This OIP allows Administrators to create workflows in Opalis to automate things. It contains some activities that are not contained in the SCSM OIP from Microsoft. During my work with Service … Continue reading →

Posted in Automation with Opalis, Managing Objects, Notification, Workflows | Tagged , , , , , , | 9 Comments

Creating special Activities – Part 2/2

Posted on 09/02/2011 by

Using Activities in Service Manager allows you to collect Information about tasks and build them together in Change Requests. In the first Part I talked about custom activity classes and how to use them in Templates. In the second Part I … Continue reading →

Posted in Automation with Opalis, Classes and Relations, Managing Objects, Workflows | Tagged , , , , , | Leave a comment

Service Manager Workflows – Part 1

Posted on 17/01/2011 by

To automate tasks, Service Manager brings it’s own Workflow Engine. Using the Authoring Tool you can build detailed Workflows to automate almost any task you want. And the best thing: it’s pretty easy! In this Blogpost Series i will show … Continue reading →

Posted in Workflows | Tagged , , , , , | 2 Comments